k8888 Help Center | Guides, Support and Account Assistance

💬 Live Chat Support – Available Now Online – Average response time 2 minutes 📧 Email Support: support@k8888.run – Expect a reply within 24 hours 🕐 Support Team 24/7 Here for you 📖 New Guide: "5 Tips for Fast Withdrawals via Mobile Pay" – Now Available 💬 Live Chat Support – Available Now Online – Average response time 2 minutes 📧 Email Support: support@k8888.run – Expect a reply within 24 hours 🕐 Support Team 24/7 Here for you 📖 New Guide: "5 Tips for Fast Withdrawals via Mobile Pay" – Now Available

What do you need help with?

Select your issue type

Deposits & Withdrawals

Issues with depositing or withdrawing via Mobile Pay, Nagad, or Rocket

18 Guides

Account Verification

KYC process, required documents, and verification timelines

12 Guides

Game Issues

Game not loading, screen freezing, or bet cancellation issues

10 Guides

Bonuses & Offers

Understanding welcome bonuses, reload offers, and wagering requirements

9 Guides

Live Score

Where to Find Real-Time Match Scores and How to Use Them

7 Guides

Security

Password, two-step verification, and account security tips

8 Guides

App Issues

Any issues with app download, installation & updates

6 Guides

VIP & High Roller

VIP tier benefits, points system & upgrade requirements

5 Guides

Contact the k8888 Support Team

When you can't find a solution on your own, reach out directly to the k8888 support team. They're fully fluent in Bangla and ready to listen carefully to your concern.

Many members think reaching support is a hassle. At k8888, it's actually straightforward — contact us via Live Chat and a real person (not a bot) typically responds within 1–2 minutes.

Never share your password or payment PIN with the support team. k8888 will never ask for this information.

Live Chat

The fastest way to get help. Click the chat button in the bottom corner of the app or website.

Now Online

Email Support

For detailed issues, send us an email. You'll typically receive a reply within 2–4 hours.

support@k8888.run

Join the k8888 official Telegram channel to be the first to receive updates and offers.

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Knowledge Base

100+ written guides & video tutorials. Find answers to any question on your own.

75+ articles available

How does Live Chat work?

Many users wonder whether they can chat with support in Bangla. You can – every member of the k8888 support team speaks Bangla fluently. Below is an example of a typical conversation.

You · Just now

My Mobile Pay deposit hasn't been credited for the past 20 minutes.

k8888 Support · 1 minute ago

Welcome! Please share your Transaction ID and I'll look into it right away.

You · 3 minutes ago

TXN-8B92K4

k8888 Support · 4 minutes ago

Got it! The transaction was pending — I've manually credited it now. You should see it in your wallet within 2 minutes.

You · 6 minutes ago

It's been credited, thank you!

Issues like this are typically resolved within 5–7 minutes.

Account Verification (KYC) – What you need and how to complete it

A first-time account verification is required for large withdrawals on k8888. This is for your own protection – to ensure no one else can withdraw funds in your name.

Verification only needs to be completed once and is typically approved within 24 hours.

Documents	Requirements	Accepted formats
National ID Card (NID)	Required	JPG, PNG, PDF
Passport	NID alternatives	JPG, PNG, PDF
Selfie + NID Together	Required	JPG, PNG
Mobile Number Verification	Required	SMS OTP
Bank Statement	For large amounts	PDF

Steps to complete KYC

Go to Account Settings

Upload your NID

Take separate photos of the front and back and upload them. All text must be clearly legible.

Selfie with NID

Take a clear selfie holding your NID. Both your face and the text on the card must be fully visible.

Awaiting approval

Verification is usually completed within 6–24 hours. You'll receive an SMS and email notification once approved.

Live Scores & Match Streaming on k8888

Getting real-time match updates while betting is crucial. Head to the Sports Betting section on k8888 to access the live score tracker directly.

No extra steps needed to view live scores – real-time updates appear right next to the match you've bet on. For cricket matches, the score refreshes after every ball.

How to access live scores:

Open the Sports menu

Select "Sports" from the main menu. You'll see a list of all ongoing matches.

Look for the Live icon

Matches marked with a "LIVE" label include a score tracker and occasional visual updates.

Go to the Match Page

Click on a match to view the detailed scorecard, over-by-over updates, and live odds.

Enable notifications

In the app, tap the bell icon on your favourite match to get instant notifications for wickets or goals.

Live streaming is available for select premium matches. To access it, you'll need a balance in your account or an active bet on that match.

Most Common Issues

These issues can usually be resolved on your own

Deposit Not Credited

First, check your Mobile Pay/Nagad message to confirm whether the transaction was successful. If it was, share the Transaction ID with us via Live Chat – issues are usually resolved within 30 minutes. If you haven't received a Mobile Pay/Nagad message, the amount was not deducted – please try again.

Withdrawal Delayed

If your withdrawal hasn't arrived 30 minutes after submitting the request, first check that KYC is complete on your account. Verify that any bonus wagering requirements have been met. Requests submitted after midnight may be processed the following morning.

Game Not Loading

Start by refreshing the page. Clear your browser cache (Ctrl+Shift+Delete). Try a different browser. Check your internet connection. If the issue persists, use the app.

Not in bonus wallet

After claiming a bonus, check your Bonus Wallet instead of your Main Wallet. Go to Profile → Wallet → Bonus tab. Some bonuses require manual claiming — read the offer's terms carefully.

General FAQs

Frequently asked questions about live scores and account verification

Head to the Sports section on k8888 and you'll see a "LIVE" icon next to ongoing matches. Click it to open the match details page, where you'll find real-time scores, over-by-over updates, current run rate, and partnership information. In cricket, the score updates after every ball. In football, goals, cards, and corners are reflected instantly. Enable push notifications in the app to receive alerts on your phone when key events occur. Select matches also offer live video streaming, though an active balance or placed bet is required to access it.

Not at all — the process is straightforward. You'll mainly need two things: a photo of the front and back of your National ID (NID), and a selfie holding your NID. A passport is also accepted as an alternative to the NID. Photos must be clear and legible. Taking them directly with your smartphone and uploading is the easiest approach. A bank statement is generally not required — it may occasionally be requested only for withdrawals exceeding BDT 1,00,000. After uploading, the k8888 team typically reviews your documents within 6 to 24 hours. You'll receive an SMS on your registered number once approved.

Support Tickets – When and how to submit one

Open a ticket if Live Chat can't resolve your issue

Not all issues can be resolved via Live Chat. For complex transaction problems, account restrictions, or technical bugs, it's best to use the support ticket system. Providing detailed descriptions and attaching screenshots will help get your issue resolved faster.

When submitting a ticket, always include: when the issue started, what you were trying to do, any error message you received (copy it exactly), and a screenshot if available.

Recently Resolved Tickets

Mobile Pay Deposit Not Credited Resolved

Ticket #HLP-4892 · Resolution Time: 23 Minutes

KYC Document Rejected Resolved

Ticket #HLP-5014 · Resolution time: 4 hours

Live Baccarat Game Froze Processing

Ticket #HLP-5127 · Opened 1 hour ago

Tips for Submitting a Ticket

Describe the issue clearly — include which page and which button
Please provide your Transaction ID or Game Round ID
Attach a screenshot – it helps us resolve your issue faster
Please share your device and browser name
One ticket per issue is enough

K8888 Help Center – Answers to all your questions, right here